Last Updated: August 25, 2026
Welcome, and thank you for your interest in Breakthrough ("Community Owner," "we," or "us") and our online community, along with any mobile or other downloadable applications that we make available to enable access to the same (collectively, the "Community"). These Terms of Service are a legally binding contract between you and Community Owner regarding your use of the Community.
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
BY ACCEPTING THESE TERMS, EITHER BY CLICKING "I ACCEPT," OR BY OTHERWISE ACCESSING OR USING THE COMMUNITY, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF AND ACCESS TO THE COMMUNITY, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING COMMUNITY OWNER'S PRIVACY POLICY (COLLECTIVELY, THESE "TERMS") AND THE ADDITIONAL COMMUNITY TERMS ATTACHED AS EXHIBIT A (THE "ADDITIONAL TERMS") EITHER (A) ON BEHALF OF YOURSELF AS AN INDIVIDUAL, OR (B) IF YOU ARE ACCESSING THE COMMUNITY ON BEHALF OF AN ENTITY, ORGANIZATION, OR COMMUNITY OWNER, ON BEHALF OF SUCH ENTITY, ORGANIZATION OR COMMUNITY OWNER FOR WHICH YOU ACT, AND YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ORGANIZATION OR COMMUNITY OWNER TO THIS AGREEMENT. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE COMMUNITY. YOUR USE OF THE COMMUNITY, AND COMMUNITY OWNER'S PROVISION OF THE COMMUNITY TO YOU, CONSTITUTES AN AGREEMENT BY COMMUNITY OWNER AND BY YOU TO BE BOUND BY THESE TERMS.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 15 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND COMMUNITY OWNER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
EXHIBIT A – BREAKTHROUGH MEMBERSHIP TERMS
Last updated: 25 August 2026
These Breakthrough Membership Terms (“Breakthrough Terms”) supplement the platform terms presented to you when you create an account, purchase a membership or use the Breakthrough community.
These Breakthrough Terms govern the contractual relationship between you and Breakthrough Actors Ltd in relation to your Breakthrough membership, including masterclasses, community access, online workshops and in-person events.
Where a third-party platform has its own terms governing the technical use of that platform, those terms may also apply to your use of that platform. These Breakthrough Terms govern the membership, services and benefits supplied to you by Breakthrough.
Please read these Breakthrough Terms carefully before purchasing a membership.
By purchasing a Breakthrough membership and accepting the applicable Terms at checkout, you agree to these Breakthrough Terms.
1. About Breakthrough
Breakthrough is operated by:
Breakthrough Actors LtdCompany number: 16452003Registered office: 40 Chalk Road, Gravesend, Kent, England, DA12 4UYEmail: info@breakthroughactors.com
In these Terms, “Breakthrough”, “we”, “us” and “our” mean Breakthrough Actors Ltd.
“You”, “your” and “member” mean the person purchasing or using a Breakthrough membership.
2. Who can join
You must be aged 18 or over to purchase or use a Breakthrough membership.
Membership is personal to you. You must not:
share your account or login details with another person;
allow another person to access member-only content using your account;
transfer your membership, workshop place or event booking unless we expressly agree otherwise; or
create additional accounts to obtain benefits beyond those included with your membership.
You are responsible for keeping your account information and login details secure and for keeping your contact information up to date.
3. The Breakthrough membership
Breakthrough is a career-development membership for actors.
Depending on your membership level, it may include:
online masterclasses and learning materials;
access to the Breakthrough member community;
online workshops, Q&As, presentations or other online sessions; and
in-person Breakthrough events.
The specific benefits included in each membership level are those clearly advertised on our website and at checkout when you subscribe.
3.1 Core
Core membership includes access to:
the Breakthrough masterclass offering advertised as included with Core, including the 32-part Getting Cast masterclass with casting director Tree Petts; and
the Breakthrough member community.
Additional masterclasses, resources or content may be added over time. Unless expressly advertised as a guaranteed part of your membership, additional content is not guaranteed to remain available indefinitely.
We may update, reorganise or reformat learning content where reasonably necessary.
If a benefit specifically guaranteed as part of your membership were to be materially and permanently removed, we would act reasonably and provide any remedy required by applicable consumer law.
3.2 Guided
Guided membership includes the benefits of Core plus access to Breakthrough’s monthly online workshop programme.
Breakthrough intends to provide one designated online workshop, Q&A, presentation or similar online learning session during each calendar month.
The precise format may vary.
Sessions may include:
practical workshops;
presentations;
demonstrations;
Q&As;
case studies;
member examples;
group discussion; or
other appropriate learning formats.
Some sessions may be highly interactive while others may be primarily led by the speaker or host.
We will act in good faith to make sessions useful, relevant and engaging, but membership does not guarantee that you will personally:
speak during a session;
appear on screen;
ask a question;
have your materials reviewed;
receive individual feedback; or
participate directly in an exercise.
3.3 Live Access
Live Access includes the benefits of Guided plus access to Breakthrough’s monthly in-person event programme.
Breakthrough intends to provide one designated in-person event during each calendar month. These events will normally take place in London unless otherwise clearly advertised.
Events may include, for example:
panels;
Q&As;
industry conversations;
demonstrations;
networking events;
screenings;
workshops; or
other professional-development formats.
Unless expressly stated otherwise, Live Access includes one designated Breakthrough in-person event per calendar month, rather than unlimited admission to every physical event Breakthrough may organise.
4. Calendar-month benefits and billing periods
Breakthrough’s online workshop and Live Event programmes operate by calendar month.
They are not stored credits attached individually to each subscription payment.
Your personal billing date will depend on when you joined. Because members have different billing dates, your paid billing period may overlap parts of two calendar months.
This does not create:
stored workshop or event credits;
a right to carry unused benefits into a later month;
a cash value for a missed workshop or event; or
an entitlement to an additional workshop or event because you did not attend an earlier one.
You should review the published upcoming programme when deciding whether to join or remain subscribed.
Where unusual scheduling circumstances create a result that appears genuinely unfair, please contact info@breakthroughactors.com. We will consider the circumstances reasonably and in good faith.
Nothing in this clause affects your statutory consumer rights.
5. Prices, payment and what your membership fee covers
5.1 You will pay the membership price clearly shown to you at checkout.
5.2 We do not need to amend these Terms whenever our prices change. The price applicable to your membership is the price presented to you at checkout or, in the case of an existing member whose recurring price is changed, the price notified to you in accordance with clause 10.
5.3 The price shown at checkout will be the total consumer price payable for that billing period, including any taxes that we are legally required to include.
5.4 Membership fees are charged in advance.
5.5 Payments may be processed by third-party payment providers used by Breakthrough or our membership platform.
5.1 What your payment purchases
5.6 Each membership payment purchases the right to access and use the benefits made available to your membership level during the applicable paid membership period, subject to these Terms.
5.7 Your membership fee is charged for the availability of the relevant membership benefits during your paid membership period. It is not calculated according to the amount of the membership that you personally use.
5.8 In particular, the amount you pay does not depend on:
how many masterclasses, videos or learning materials you watch or access;
how frequently you use the Breakthrough community;
whether you post, ask questions or otherwise participate in the community;
whether you attend an available online workshop or session;
whether you RSVP for or attend an available in-person event; or
how much individual value you obtain from the membership.
5.9 Choosing not to use, or making limited use of, membership benefits that remained available to you does not by itself entitle you to a refund, credit, extension or reduction in the membership fee.
5.10 Nothing in this clause affects any statutory rights or remedies you may have where Breakthrough fails to provide a paid-for benefit, a service or digital content does not conform to applicable legal requirements, or applicable law otherwise requires a refund, price reduction or other remedy.
6. Automatic monthly renewal
6.1 Breakthrough memberships are monthly recurring subscriptions unless a different arrangement is expressly stated to you at checkout before purchase.
6.2 Your membership will automatically renew at the beginning of each new billing period and payment will be taken on or around your recurring billing date until you cancel.
6.3 Each successful renewal payment purchases access to your applicable membership benefits for the new paid billing period.
6.4 There is no minimum subscription term unless a different minimum term is expressly stated to you before purchase.
6.5 You are responsible for cancelling your membership before the next recurring payment becomes due if you do not wish your membership to renew for another billing period.
6.6 Nothing in this clause affects any reminder, cancellation or renewal rights which applicable law requires us to provide.
7. Cancelling your membership and future renewal
7.1 You may cancel your recurring membership at any time using the cancellation functionality made available through the membership platform.
7.2 Ordinary cancellation of your membership operates prospectively. It stops future automatic renewal but does not retrospectively cancel a billing period which has already begun.
7.3 Unless applicable law requires otherwise:
cancellation prevents the next recurring membership payment, provided cancellation is completed before that payment becomes due;
you retain access to the membership until the end of the billing period for which you have already paid;
your membership then expires;
there is no cancellation fee; and
cancelling during an already-paid billing period does not by itself create an entitlement to a full or proportionate refund of that billing period.
7.4 For example, if you cancel part-way through a monthly billing period, you will normally continue to have access until the end of that paid billing period. You will not normally receive a refund for the unused portion simply because you chose to cancel before the paid period ended.
7.5 If you stop using your membership after cancelling, this does not change the position described above. Breakthrough has still made the relevant membership access available to you for the remainder of your paid period.
7.6 If you experience a technical problem which prevents you from cancelling through the membership platform, contact info@breakthroughactors.com as soon as reasonably possible.
7.7 Where there is reasonable evidence that you attempted to cancel before a recurring payment became due but were prevented from doing so by a technical problem for which Breakthrough or its membership platform was responsible, we will investigate the circumstances reasonably and provide any correction, refund or other remedy which is appropriate or required by law.
7.8 This clause deals with ordinary cancellation of future recurring membership payments. It does not restrict any separate statutory cancellation right or other legal remedy which may apply.
8. Statutory 14-day cancellation rights and immediate access
8.1 Your statutory rights
8.1 Nothing in these Terms removes or restricts any statutory cancellation, refund or consumer right which applicable law does not permit us to exclude or restrict.
8.2 If you purchase a Breakthrough membership as a consumer through our website or another distance-selling process, you may have a statutory right to cancel the contract during an initial 14-day cancellation period.
8.3 Breakthrough memberships contain a combination of:
digital content, including streamed or otherwise electronically supplied masterclasses, videos and learning materials; and
ongoing membership services, which may include community access, online workshops, presentations, Q&As, events and administration of your membership.
8.4 Different statutory cancellation rules may apply to the digital-content and service elements of your membership.
8.2 Immediate commencement of membership
8.5 Breakthrough memberships are designed to begin immediately after purchase. We do not normally delay the commencement of your membership until the end of any statutory cancellation period.
8.6 By purchasing a Breakthrough membership and confirming your agreement to these Terms at checkout, you request that Breakthrough begins providing your membership and membership services immediately rather than waiting until the end of any applicable statutory cancellation period.
8.7 Where applicable law requires an express request before services may begin during a statutory cancellation period, clause 8.6 records the request which you make when purchasing the membership and agreeing to these Terms, to the extent that applicable law permits that request to be made in this way.
8.3 Immediate supply of digital content
8.8 Your membership may provide immediate access to digital content, including Breakthrough masterclasses, videos and learning materials.
8.9 By purchasing your membership and confirming your agreement to these Terms at checkout, you expressly request and consent to Breakthrough making that digital content available to you immediately rather than waiting until the end of any applicable statutory cancellation period.
8.10 You acknowledge and understand that, where the requirements of applicable law are satisfied, beginning the supply of digital content during the statutory cancellation period following your express consent may result in your statutory right to cancel in relation to that digital content being lost once supply begins.
8.11 You therefore acknowledge that accessing, opening, streaming, playing or otherwise using digital masterclass content after purchase may have consequences for any statutory cancellation right applying to that digital content.
8.12 Nothing in clauses 8.8 to 8.11 will be interpreted as removing a statutory cancellation right where the requirements imposed by applicable law for the loss of that right have not been satisfied.
8.4 Services supplied during the cancellation period
8.13 Where you have requested that membership services begin immediately during a statutory cancellation period and you subsequently exercise a valid statutory cancellation right which remains available to you, Breakthrough may be entitled to retain or charge an amount reflecting services already supplied before you informed us of your cancellation, where and to the extent permitted by applicable law.
8.14 Any amount retained or charged under clause 8.13 will not exceed the amount which applicable law permits Breakthrough to retain or charge.
8.15 Use of membership services may include, where relevant, access to or participation in the Breakthrough community, online workshops, Q&As, presentations, events or other service benefits supplied before cancellation.
8.5 Exercising a statutory cancellation right
8.16 If a statutory cancellation right remains available to you and you wish to exercise it, you must clearly inform us of your decision to cancel within the applicable cancellation period.
8.17 You may do this by emailing:
8.18 You may also use the model cancellation form at the end of these Terms, although you do not have to use that form.
8.19 Where you validly exercise a statutory cancellation right, Breakthrough will provide any refund required by applicable law within the legally required period, subject to any deduction, proportionate payment or other amount which Breakthrough is legally entitled to retain or charge.
8.20 If the legally required request, consent, acknowledgement, information or confirmation has not been obtained or provided, your statutory rights remain unaffected.
9. Refund policy
9.1 General rule
9.1 Except where:
you validly exercise a statutory cancellation right which remains available to you;
Breakthrough is required by law to provide a refund, price reduction or other monetary remedy;
these Terms expressly provide otherwise; or
Breakthrough chooses to provide a goodwill remedy under clause 9.6,
membership payments are non-refundable once the applicable paid billing period has begun.
9.2 Cancelling your membership ordinarily prevents future recurring payments. It does not ordinarily reverse or refund a membership period which you have already purchased and which remains available to you.
9.2 Non-use does not create a refund entitlement
9.3 Subject to your statutory rights, a refund, credit, extension or replacement membership period is not automatically due merely because you:
change your mind after any applicable statutory cancellation right has expired or ceased to apply;
cancel future renewal part-way through an already-paid billing period;
stop using the membership before the end of your paid billing period;
do not watch some or all available masterclasses;
watch only part of a masterclass or learning programme;
make limited or no use of the masterclass library;
make limited or no use of the Breakthrough community;
do not post, participate or ask questions in the community;
miss an online workshop, Q&A, presentation or other session;
fail to RSVP for an event;
cancel an event RSVP;
do not attend an event;
arrive too late to be admitted to an event; or
otherwise make less use of the membership than you expected.
9.4 This is because your membership fee purchases access to the relevant membership benefits during your paid membership period rather than payment being calculated according to your individual level of consumption or participation.
9.3 Problems with the membership
9.5 Nothing in this refund policy affects your statutory rights where:
a service is not provided with the standard required by applicable law;
digital content does not meet requirements imposed by applicable law;
a material advertised membership benefit is not provided;
Breakthrough materially breaches its contract with you; or
applicable consumer law otherwise entitles you to a refund, price reduction, repeat performance or other remedy.
9.4 Goodwill refunds
9.6 Breakthrough wants to operate fairly and may, at its discretion, provide a full refund, partial refund, account credit, extension or other goodwill remedy where this goes beyond the member's statutory or contractual rights.
9.7 For example, we may choose to provide a goodwill refund where someone contacts us shortly after making an accidental purchase and has made little or no use of the membership.
9.8 Any goodwill decision:
will be considered individually;
does not create an automatic entitlement for another member;
does not establish a precedent requiring us to make the same decision in another case; and
does not limit or replace any statutory rights which a member may have.
10. Price changes
We may change the price charged to new members at any time.
If we increase the recurring price payable by an existing member, we will normally provide at least 30 days’ notice before the increased price is charged.
A price increase will never retrospectively change the price of a billing period you have already paid for.
If you do not wish to continue at the new price, you may cancel before the first renewal to which the increased price applies.
11. Upgrading and downgrading
You may be able to change membership level using the functionality available through Breakthrough or our membership platform.
Some membership levels may have limited capacity.
An upgrade to Guided or Live Access is therefore subject to availability and we do not guarantee that a higher membership level will always be open to new members or upgrades.
Any price and billing consequences of changing plan should be shown to you before you confirm the change.
12. Online workshops
Where an online workshop or session is included with your membership:
you must have the appropriate active membership at the time of the session;
you may be asked to RSVP in advance;
session dates and times are those published by Breakthrough;
the speaker, subject emphasis, format and duration may reasonably change;
missing a session does not create a refund, credit or rollover entitlement; and
access is personal and must not be shared with non-members.
Breakthrough may change the date, speaker, format or focus of a session where reasonably necessary.
A change of speaker, reasonable scheduling change, change in session format or change in emphasis does not by itself create an automatic refund entitlement.
If we cannot provide a material advertised membership benefit at all, we will act reasonably to reschedule it, provide an appropriate replacement or provide any remedy required by applicable consumer law.
We may record online sessions.
Unless we expressly promise otherwise for a particular session, a replay is not guaranteed and recordings may be made available for a limited period, indefinitely or not at all.
13. In-person Live Events
Live Events are available only to members with the appropriate membership level.
13.1 RSVP requirement
You must RSVP where an event requires advance booking.
Your membership alone does not automatically reserve a physical place.
A confirmed RSVP may be required for entry.
We may use the confirmed RSVP list as the final guest list and may ask you to provide your name or reasonable evidence of identity or membership on arrival.
Unless expressly stated otherwise:
bookings are personal;
bookings cannot be transferred;
guests are not included; and
you must not reserve a place for another person.
13.2 Active membership on the event date
A future RSVP does not extend your membership.
You must normally have an active Live Access membership on the date of the event in order to attend.
If your membership expires before an event you have booked, we may cancel your RSVP and release your place.
If you have cancelled future renewal but your already-paid membership remains active on the event date, you remain eligible to attend.
13.3 Missed events
If you:
choose not to attend;
fail to RSVP;
cancel your RSVP;
arrive too late to be admitted; or
fail to attend for any other reason outside Breakthrough’s responsibility,
the unused event does not:
roll over;
create an event credit;
entitle you to another month’s event; or
create an automatic refund.
13.4 Event changes
Dates, timings, venues, speakers and formats may sometimes need to change.
Breakthrough may make reasonable changes for operational, availability, safety, venue, speaker or other legitimate reasons.
We will act in good faith to preserve the substance and value of an event wherever reasonably possible.
A change of speaker, venue within the same general area, reasonable change of date or time, or reasonable adjustment to format does not by itself create an automatic refund entitlement.
Where a change is materially significant, your statutory consumer rights remain unaffected.
13.5 Event cancellation
If Breakthrough cancels a material Live Access event, our first preference will normally be to:
reschedule it; or
provide an appropriate replacement.
If we cannot reasonably provide the advertised benefit, we will provide any remedy required by applicable consumer law.
Where Breakthrough voluntarily offers compensation beyond legal requirements, we may calculate that goodwill refund or credit by reference to the incremental price paid for the affected higher-tier benefit rather than refunding the whole membership fee.
This does not limit any greater remedy required by law.
13.6 Venue rules and behaviour
You must comply with:
reasonable instructions from Breakthrough staff;
venue rules;
health and safety requirements; and
applicable law.
Venues may separately refuse entry or service where reasonably permitted, including for safety, intoxication or serious behavioural concerns.
Where accessibility adjustments may be needed, please contact us as early as reasonably possible and we will make reasonable efforts to assist.
14. Fair use and abuse of membership
Breakthrough is designed for genuine individual membership use.
You must not deliberately:
exploit technical errors;
create duplicate accounts;
share restricted links or content;
manipulate access controls;
impersonate another member;
circumvent membership restrictions; or
obtain benefits which you know you are not entitled to receive.
We may take reasonable and proportionate action where there is clear evidence of deliberate abuse.
Ordinary use of your lawful cancellation rights, or an incidental difference between a billing date and an event date, is not by itself misconduct.
15. Community rules
Breakthrough is intended to provide a professional and constructive environment.
You must not use the community, workshops or events to:
harass, threaten, bully or intimidate another person;
discriminate unlawfully;
engage in hate speech;
sexually harass another member or contributor;
deliberately disrupt sessions or community spaces;
impersonate another person;
spam members;
conduct unsolicited mass promotion or solicitation;
publish unlawful content;
knowingly publish malicious or seriously misleading material;
scrape or harvest member information;
misuse another person’s private information; or
behave in a way that materially damages other members’ ability to use Breakthrough safely and constructively.
Professional disagreement and respectful criticism are permitted.
16. Moderation and restrictions
We may moderate community content and activity.
Where reasonably necessary, we may:
remove or edit content;
close discussions;
restrict posting privileges;
restrict community access;
restrict event participation;
issue warnings;
temporarily suspend an account; or
terminate membership.
We will normally take proportionate action having regard to the seriousness of the situation.
Serious misconduct, harassment, threats, deliberate abuse of the platform, safety issues or significant breaches of these Terms may justify immediate suspension or termination without a prior warning.
Community access may therefore be restricted even where the member continues to retain access to other membership benefits, where proportionate and appropriate.
17. Suspension or termination by Breakthrough
We may suspend or terminate your membership where you materially or repeatedly breach these Terms.
Where appropriate, we will explain the reason and give you an opportunity to respond.
For serious breaches we may act immediately.
If we terminate your membership for serious misconduct or deliberate breach, refunds are not automatically due, subject always to applicable consumer law.
If Breakthrough ends an otherwise compliant member’s paid membership for our own convenience, we will provide an appropriate refund for paid access that we do not provide.
18. Speakers, contributors and professional opinions
Breakthrough brings members into contact with actors, casting directors, agents, producers, directors and other industry professionals.
Unless expressly stated otherwise:
contributors speak from their own knowledge, experience and perspective;
their opinions are their own;
their participation does not mean Breakthrough endorses every statement they make; and
different industry professionals may reasonably disagree.
Breakthrough facilitates professional education, discussion and access to industry perspectives. It is not a definitive authority on every aspect of the acting profession.
Information provided through Breakthrough may become outdated, may not apply to your circumstances and may contain opinions rather than objective facts.
You remain responsible for decisions you make about your career.
19. No guarantee of career outcomes
Breakthrough does not guarantee:
auditions;
callbacks;
casting;
representation;
meetings;
introductions;
employment;
earnings;
career progression;
entry into Spotlight or any other platform;
selection by an agent, casting director, producer or employer; or
any particular professional result.
Participation in a Breakthrough event or workshop does not give you preferential treatment from any speaker, casting director, agent or other industry professional.
Speakers and contributors are under no obligation to consider, represent, cast, contact or employ members.
20. Breakthrough is not your professional adviser or representative
Unless we expressly enter into a separate written agreement with you, Breakthrough does not act as your:
talent agent;
manager;
employment agent;
lawyer;
accountant;
tax adviser;
financial adviser; or
regulated professional adviser.
Any general discussion of contracts, money, tax, legal issues, career strategy or similar topics is educational only.
You should obtain appropriate specialist advice where your individual circumstances require it.
21. Intellectual property
The Breakthrough platform and its member-only materials may include intellectual property belonging to Breakthrough and/or individual contributors.
Your membership gives you a personal, limited, non-exclusive and non-transferable right to access membership materials for your own private learning while your access remains valid.
You must not, without written permission:
copy or reproduce substantial course material;
redistribute materials;
republish videos;
screen-record sessions;
download content where downloading is not expressly enabled;
share member-only links;
sell or commercially exploit materials;
upload Breakthrough content to another platform;
use our content to create a competing course, service or resource; or
remove copyright or ownership notices.
All intellectual-property rights not expressly granted to you remain with their respective owners.
22. Member content
You retain ownership of original material you post to the Breakthrough community.
By posting content, you give Breakthrough a non-exclusive licence to host, display, reproduce as technically necessary and moderate that content for the purpose of operating the membership and community.
This licence ends when the content is removed from the service, except to the extent copies reasonably remain in backups, records or existing discussion context.
You must only upload content you have the right to share.
23. Confidentiality, screenshots and recording
Breakthrough sessions may involve candid professional discussion.
Members must not secretly record workshops, events, private community discussions or other members.
You must not republish private member-only discussions outside Breakthrough in a way that identifies a contributor without appropriate permission.
Where a speaker or host expressly identifies information as confidential or off the record, you must respect that instruction.
This does not prevent you from making ordinary personal notes for your own use.
24. Breakthrough recordings
We may record certain online workshops, talks or events.
If you voluntarily speak, appear on camera, ask a question or otherwise participate in a recorded session, your contribution may be captured as part of that recording.
Where appropriate, we will inform attendees that a session is being recorded.
Recordings may be used within Breakthrough for member learning and operational purposes.
We will seek separate appropriate permission before using an identifiable member as the focus of a commercial testimonial, advert or promotional interview where required.
25. Photography and filming at events
Breakthrough events may be photographed or filmed for purposes including:
documenting events;
communicating with members;
promoting Breakthrough;
social media;
website content; and
other legitimate business communications.
We will make reasonable efforts to make attendees aware where event photography or filming is taking place.
If you do not wish to be prominently identifiable in photography or filming, please tell us before the event and notify a member of the Breakthrough team when you arrive. We will make reasonable efforts to accommodate this.
Because Breakthrough events are group environments, we cannot guarantee that you will never appear incidentally in background or crowd footage.
How we process personal data, including photographs and video, is explained further in our Privacy Policy.
26. Third-party services
Breakthrough currently relies on third-party services to provide parts of the membership, which may include:
community and membership platforms;
payment processors;
video-streaming services;
email services;
event venues; and
other technology providers.
Those services may occasionally experience downtime, technical issues or changes outside our reasonable control.
Breakthrough will take reasonable steps to provide the membership service and resolve material problems within our control.
Nothing in this clause removes any obligation we have to provide services with reasonable care and skill or any other statutory consumer right.
27. Service availability
We do not guarantee uninterrupted 24-hour availability of every element of the membership.
Reasonable maintenance, technical failure, security incidents, platform outages and circumstances outside our reasonable control may temporarily affect availability.
Where a material paid benefit is disrupted, we will act reasonably to restore it, reschedule it or provide an appropriate alternative.
28. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded for matters such as:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
your statutory consumer rights.
Breakthrough is responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill where the law makes us responsible.
We are not responsible for losses which:
were not reasonably foreseeable;
were caused by circumstances outside our reasonable control;
result solely from decisions you make based on the personal opinions or experiences of independent contributors;
result from your failure to follow reasonable instructions; or
arise from commercial or professional activities undertaken independently by you.
Nothing in these Terms prevents you from exercising rights available to you under consumer law.
29. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy is separate from these Terms and explains, among other things, how we use account information, payment-related information, communications, community activity, photographs and other personal data.
Where our website uses cookies or similar tracking technologies, these are addressed through our Cookie Policy and/or cookie-consent system as required.
30. Communications
We may send important membership communications to the email address associated with your account.
These may include:
payment information;
event information;
workshop information;
service notices;
changes to your membership;
changes to these Terms;
price changes;
security notices; and
cancellation confirmations.
You are responsible for keeping your email address current and checking communications relating to your membership.
31. Changes to these Terms
We may update these Terms for legitimate reasons, including:
changes in law or regulation;
changes to Breakthrough’s services;
changes to technology or third-party platforms;
security requirements;
clarification of existing provisions; or
reasonable operational changes.
We will not use this right to make arbitrary changes that fundamentally remove consumer rights or materially change the bargain without appropriate notice or remedy.
Where a change materially disadvantages existing members, we will normally provide reasonable advance notice.
Where appropriate, you may cancel before the change takes effect.
Urgent changes required for legal, security or regulatory reasons may take effect sooner where reasonably necessary.
32. Complaints and good-faith resolution
Our aim is for Breakthrough members to receive exceptional value and to be treated fairly.
We also need to protect the community and business from deliberate misuse.
If you believe these Terms or the normal operation of the membership have produced an unfair result in your particular circumstances, please contact:
We will consider genuine concerns reasonably and in good faith.
We may provide an individual remedy where we consider that fair and appropriate.
This good-faith policy is additional to, and does not replace, any statutory consumer rights you have.
33. Events outside our reasonable control
We are not responsible for delay or failure caused by circumstances genuinely outside our reasonable control, such as:
serious venue failure;
severe weather;
transport disruption;
illness or sudden unavailability of a speaker;
widespread technology failure;
government restrictions;
emergencies; or
other comparable events.
Where this affects a material membership benefit, we will take reasonable steps to reschedule, replace or otherwise address the affected service.
Your statutory rights remain unaffected.
34. Legacy and historic memberships
These Terms primarily govern current Breakthrough recurring memberships.
Members who purchased earlier lifetime products, founding memberships, historic annual subscriptions or other legacy arrangements may have separate rights arising from the terms and representations applicable when they purchased.
Nothing in these Terms is intended retrospectively to remove rights already granted under an earlier agreement.
35. General legal terms
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
If we delay enforcing a right under these Terms, that does not mean we have permanently waived that right.
You may not transfer your membership contract to another person without our agreement.
We may transfer our rights and obligations to another organisation as part of a legitimate restructuring, sale or transfer of the Breakthrough business, provided doing so does not reduce your consumer rights. We will notify you where reasonably required.
These Terms, together with information we are legally required to treat as part of the contract and any specific terms clearly presented at checkout, form the agreement between you and Breakthrough in relation to your membership.
36. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights to bring proceedings in the courts available to you under applicable law.
37. Contact
Questions about membership, cancellations, events, complaints or these Terms can be sent to:
Breakthrough Actors Ltd40 Chalk RoadGravesendKentEnglandDA12 4UY
Email: info@breakthroughactors.com
Model cancellation form
You may use the following form if you wish to exercise a statutory cancellation right. You do not have to use this form.
To:Breakthrough Actors Ltd40 Chalk RoadGravesendKentEnglandDA12 4UYinfo@breakthroughactors.com
I hereby give notice that I wish to cancel my contract for the following Breakthrough membership:
Membership: ______________________________
Date ordered: _____________________________
Name: ___________________________________
Address: _________________________________
Email address associated with membership:
Date: ____________________________________
Signature (only if submitted on paper):